Who we are

Nexus Hybrids ("Nexus Hybrids", "we", "us", or "our") is an IT solutions company providing software development, digital marketing, customer support, telemarketing, and medical billing / revenue cycle management services. Our registered office is at 3080 Ps Business Center Dr, Woodbridge, VA 22192, USA.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, submit a form, or otherwise communicate with us. By using our website, you acknowledge the practices described here.

Information we collect

We only collect the information you choose to give us, plus a small amount of technical data needed to run the website. Depending on how you interact with us, this may include:

• Contact and demo requests: your name, email address, phone number, company name, country, the service you are interested in, and the message you send.
• Hiring and team augmentation requests: your full name, company name, country, engagement type, required service, and preferred experience level.
• Medical billing / RCM enquiries: your name, work email, phone number, practice name, specialty, the solutions you are interested in, and the page you submitted from.
• Correspondence: any information you include when you email or call us directly.
• Technical data: standard server logs (such as IP address, browser type, and pages requested) generated automatically by our hosting provider.

Protected health information

Our website forms are designed for business enquiries only. Please do not submit patient names, medical records, or any other protected health information (PHI) through this website. Where we provide medical billing or RCM services to a healthcare organization, any PHI is handled separately under a signed client agreement and Business Associate Agreement (BAA), in line with HIPAA requirements — not under this website policy.

How we use your information

We use the information we collect to:

• Respond to your enquiries, demo requests, and hiring requests.
• Prepare proposals, quotes, and statements of work for services you ask about.
• Deliver, manage, and improve the services you engage us for.
• Operate, secure, and troubleshoot our website.
• Comply with legal, regulatory, and accounting obligations.

Cookies

We do not use advertising or cross-site tracking cookies, and we do not currently run third-party analytics on this website.

Third-party services

We rely on a small number of trusted providers to run the website and handle enquiries. They only receive the data needed to perform their function:

• Google (Gmail): form submissions are delivered to our team by email through Google's mail service.
• Google Places: we display public Google reviews of our business. This is fetched by our server, so your browser does not share your data with Google when viewing them.
• Hosting provider: our website host processes standard server logs to deliver and secure the site.
• External links: links to social platforms such as X, Facebook, LinkedIn, and YouTube are governed by those platforms' own privacy policies once you leave our site.

How we share information

We do not sell, rent, or trade your personal information. We only share it with the service providers described above, with professional advisers where necessary, or when required by law, court order, or to protect the rights, property, or safety of Nexus Hybrids, our clients, or others. If Nexus Hybrids is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

Data retention

We keep enquiry information for as long as needed to respond to you and manage any resulting business relationship, and then for as long as required to meet legal, tax, or accounting obligations. When information is no longer needed, we delete or anonymize it.

Data security

We use reasonable technical and organizational measures to protect your information, including encrypted (HTTPS) connections and access restricted to team members who need it. No method of transmission over the internet is completely secure, however, so we cannot guarantee absolute security.

International transfers

We work with clients and team members in several countries, including the United States, the United Kingdom, the Canada, the Australia and Japan. Your information may therefore be processed outside the country where you live. Where we transfer personal data internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

Your rights

Depending on where you live (for example under the GDPR, UK GDPR, or US state privacy laws such as the CCPA), you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information when it is no longer needed.
• Object to, or ask us to restrict, certain processing.
• Receive your information in a portable format.
• Withdraw consent at any time, where we rely on consent.
• Lodge a complaint with your local data protection authority.

Children's privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. We encourage you to review it periodically.

Contact us

If you have questions about this Privacy Policy or want to exercise any of your rights, contact us here or email us at nexushybrids@gmail.com. You can also write to us at Nexus Hybrids, 3080 Ps Business Center Dr, Woodbridge, VA 22192, USA.